FAQ
RETAIL FAQ
Q: How does sizing work?
A: Adult Small fits most sizes 0-6. OS stands for One Size and generally fits most size 2-8/10. TC stands for Tall and Curvy and generally fits most size 12-18/20. TC2 fits most sizes 22+. Kids S/M fits most sizes 2-8 and kids L/XL fits most sizes 8-14.
Q: What company is used to ship orders?
A: Orders are shipped via USPS, UPS or FedEx
Q: How can I track my package?
A: You will receive an email with tracking information once your order is shipped.
Q: What form of payments are accepted?
A: We accept all major credit cards including MasterCard, Visa, Discover and American Express.
Q: How can I add a discount to my order?
A: If you received a discount code from Asher & Emery™, the code can be entered on the checkout page.
Q: Which countries do we ship to?
A: We ship within the US.
Q: How long does delivery take?
A: All pre orders will have approximate arrival times in the description. This is arrival time to Asher & Emery™. This is an approximate time and may vary by a few days earlier or later. Once items arrive, we do our best to ship all orders as quickly as possible. This usually takes about 3-4 business days. Shipping is about 3-5 business days once packages leave our facility. In stock items ship the same or next day. NOTE: If you order pre order items mixed with in stock items OR different batches of pre order items, you entire order will not ship until ALL your items have arrived. All items per order ship together.
Q: What do we charge for shipping and handling?
A: Shipping and handling is always FREE for retail purchases. Please note we are not responsible for lost, stolen or refused packages.
Q: How do I return or exchange an item?
A: Please see our Refund/Exchange policy at the bottom of the page for complete details.
Q: Will I be charged sales tax?
A: We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Asher & Emery™ follows state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.
Q: What material is used to make your leggings and capris?
A: Our leggings are made of 92% Polyester 8% spandex. They are brushed for superior softness. All leggings have a yoga waist band.
WHOLESALE FAQ
Q: What company is used to ship orders?
A: Orders are shipped via FedEx. We are not responsible for lost or stolen packages. If you would like to add insurance you must contact us immediately after placing the order.
Q: How can I track my package?
A: You will receive an email with tracking information once your order is shipped. You can also log in to your account and find tracking there as well.
Q: What form of payments are accepted?
A: We accept all major credit cards including MasterCard, Visa, Discover and American Express.
Q: Which countries do we ship to?
A: We ship within the US and Canada, however, Canada wholesalers will need to inquire about certain processes different than the US.
Q: How long does delivery take?
A: All pre orders will have approximate arrival times in the description. This is arrival time to Asher & Emery™. In the rare instance anything is delayed, we recommend tacking on an extra week when you give arrival times to your customers. Once items arrive, we do our best to ship all orders as quickly as possible. This usually takes about 3-4 business days. Shipping is about 3-5 business days once packages leave our facility. In stock items ship the same or next day. NOTE: If you mix pre order batches or order pre order with in stock, your entire order will automatically be cancelled.
Q: What do we charge for shipping and handling?
A: Shipping and handling is tiered based on weight, starting at $19 for MOQ of 10. It always makes the most sense to purchase more than the MOQ to get the best shipping rates.
Q: How do I return or exchange an item?
A: All wholesale orders are final sale, regardless of whether or not orders have shipped. We are not responsible for lost or stolen packages and no refunds will be given for refused packages. .
Q: Will I be charged sales tax?
A: We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Asher & Emery™ follows state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly. If you live in Florida and have a sales tax permit, please be sure to email it to us PRIOR to placing an order.
Q: How does sizing work?
A: Adult Small fits most sizes 0-6. OS stands for One Size and generally fits most size 2-8/10. TC stands for Tall and Curvy and generally fits most size 12-18/20. TC2 fits most sizes 22+. Kids S/M fits most sizes 2-8 and kids L/XL fits most sizes 8-14.
Q: What material is used to make your leggings and capris?
A: Our leggings are made of 92% Polyester 8% spandex. They are brushed for superior softness. All leggings have a yoga waist band.